AirBnB customers can use live support sessions with the apartment owner to resolve equipment or furniture issues. With AR technology the Homeowner can see what the Customer sees through his smartphone and provide visual guidance and step-by-step work instructions, enhanced with on-screen annotation on how to set up the device. This saves the homeowner a time-consuming on-site visit and gives the customer a fast and simple solution to the problem. With Xpertlens AirBnB owners and customers can use live support sessions to resolve problems or questions without having to be on-site, increasing customer satisfaction, productivity and reducing unnecessary on-site visits.
David books an Airbnb for a weekend. Upon arriving at the apartment, he finds that he is unable to operate the heating in the room. When he looks for a manual or instructions, he finds nothing. He then decides to ask the apartment owner for help, who is not there.
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Xpertlens is perfect for any remote expertise: Identifying the issue on a broken device, setting-up network equipment, supporting complex machinery maintenance, installing the new router - skip the travel, switch to remote support!
Instead of trying to explain a complicated situation on the phone, connect with an expert and show a live feed of what's going on. Draw on the feed to highlight specifics. In real time.
Xpertlens sets benchmarks in data privacy. All relevant data is only exchanged through P2P and stored on your local device.
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