Replace time-consuming and costly customer visits through a remote technician pre-inspection to understand the problem and decide if an on-site field technician is needed. The customer can access live support from a technician at any location when having troubles with a device. They see what the customer sees and can give visual guidance to effectively understand the problem. This significantly reduces unnecessary technician visits, increases customer satisfaction and reduces customer wait times.
Improved customer satisfaction and wait times
Reduced unnecessary on-site visits
Increased productivity
Customer René has problems with his washing machine for a few days, it makes strange noises and does not work properly. René has already watched some YouTube videos about it, but he could not identify the problem. He requires the help of a technician to fix it.
Xpertlens is perfect for any remote expertise: Identifying the issue on a broken device, setting-up network equipment, supporting complex machinery maintenance, installing a new router - skip the travel, switch to remote support!
Instead of trying to explain a complicated situation on the phone, connect an expert and show a live feed of what's going on. Draw on the feed to highlight specifics. In real-time.
Xpertlens sets benchmarks in data privacy. All relevant data is only exchanged through peer to peer and stored on your local device.
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