Fast Industrial machinery installation with Live Video Support

Written by Dr. Michael Durst | Apr 1, 2023 12:18:22 PM

With remote assistance through AR technology, technicians in field service can get live support from experts when having trouble setting up industrial machinery. The field technician sets up a live support session with an expert at any location with a smartphone and points the camera at the machine and describes the problem. He now provides visual guidance and step-by-step work instructions, supported by on-screen drawings, to help fix the problem. Live video assistance speeds up industrial machinery installation, improves efficiency and increases productivity.

Fast machinery installation
Improved efficiency, centralized expertise
Increased productivity

Improving machine installation with Xpertlens AR technology

A field service technician at the client facility is trying to set up a new complex machine, when he encounters an issue. He tries a few things and asks his colleagues, but no one can determine the cause or fix it. They need live support to fix the problem.

To do this, the field service technician downloads the Xpertlens app from the App Store, validates his phone number in a few seconds with one click, and establishes a connection with a remote expert at the service desk. The expert sees what the service technician sees on site and guides him step-by-step through the installation process. This is made easy by allowing the remote expert to use drawings on the screen to mark the areas of the machine that the technician needs to install. This allows the technician to quickly and efficiently solve the problem without the need for an on-site visit by another technician. In our case, the problem was quickly resolved and the field technician was able to continue with his routine work.

Xpertlens reduces travel time, increases productivity and strengthens the exchange of expertise. In addition, remote experts can provide virtual instructions and alerts to technicians, reducing the risk of injury and increasing safety.

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Save Time and Money in Remote Maintenance

Xpertlens is perfect for any remote expertise: Identifying the issue on a broken device, setting-up network equipment, supporting complex machinery maintenance, installing a new router - skip the travel, switch to remote support!

Instead of trying to explain a complicated situation on the phone, connect an expert and show a live feed of what's going on. Draw on the feed to highlight specifics. In real time.

Xpertlens sets benchmarks in data privacy. All relevant data is only exchanged through peer to peer and stored on your local device.

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