Easy and efficient Quality Control with Remote Assistance

Written by Dr. Michael Durst | Apr 1, 2023 12:11:03 PM

With live video assistance through AR technology, manufacturers can easily ensure all their machines are running well and that there are no drops in quality. Field technicians can use a normal smartphone to access live assistance from an expert at the corporate service desk, or any expert in the field through a smartphone. He sees what the field technician sees through the smartphone camera and provides visual guidance supported by on-screen drawings. This helps quickly identifying any quality issues and provide live support and step-by-step work instructions to the field technician. This improves efficiency, accuracy, and reduces costs, by providing field service workers with live support and guidance during inspections.

Efficient quality inspections, centralized expertise
Improved accuracy
Reduced costs

Enhancing quality controls with video assistance using Xpertlens

A field service engineer is tasked with quality control of complex industrial machinery in a plant. However, it can be difficult to spot errors and omissions without examining the product more closely, especially if one is unfamiliar with the machine. But a remote expert can help him with quality control.

The field engineer downloads the Xpertlens app from the app store, registers in a few seconds with one click, and uses his local phone book to reach a remote expert familiar with that particular problem. The remote expert sees what the field technician sees and can provide visual guidance to the technician, supported by on-screen drawings, to effectively understand the problem. Now he can guide the technician through the troubleshooting process, with live feedback to ensure it was done correctly.

Xpertlens not only improves the accuracy and efficiency of quality checks, but also has the potential to reduce costs and downtime. By providing live support and visual guidance through a remote wizard via AR, Xpertlens can help field technicians solve complex problems quickly and effectively without the need for time-consuming on-site experts.

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Save Time and Money in Remote Maintenance

Xpertlens is perfect for any remote expertise: Identifying the issue on a broken device, setting-up network equipment, supporting complex machinery maintenance, installing a new router - skip the travel, switch to remote support!

Instead of trying to explain a complicated situation on the phone, connect with an expert and show a live feed of what's going on. Draw on the feed to highlight specifics. In real-time.

Xpertlens sets benchmarks in data privacy. All relevant data is only exchanged through peer to peer and stored on your local device.

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