With live video assistance through AR technology, manufacturers can easily ensure all their machines are running well and that there are no drops in quality. Field technicians can use a normal smartphone to access live assistance from an expert at the corporate service desk, or any expert in the field through a smartphone. He sees what the field technician sees through the smartphone camera and provides visual guidance supported by on-screen drawings. This helps quickly identifying any quality issues and provide live support and step-by-step work instructions to the field technician. This improves efficiency, accuracy, and reduces costs, by providing field service workers with live support and guidance during inspections.
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Efficient quality inspections, centralized expertise
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Improved accuracy
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Reduced costs
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Enhancing quality controls with video assistance using Xpertlens
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Save Time and Money in Remote Maintenance
Xpertlens is perfect for any remote expertise: Identifying the issue on a broken device, setting-up network equipment, supporting complex machinery maintenance, installing a new router - skip the travel, switch to remote support!
Instead of trying to explain a complicated situation on the phone, connect with an expert and show a live feed of what's going on. Draw on the feed to highlight specifics. In real-time.
Xpertlens sets benchmarks in data privacy. All relevant data is only exchanged through peer to peer and stored on your local device.
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Our Benefits
Sharing real-time visual data and knowledge between experts and workers is a game changer in becoming a real-time company. Digitize any service and support task now with Xpertlens:
Real-time sharing
Live sharing of visual data between technicians and remote experts increases the agility by enabling prompt decision-making and effective collaboration.
Minimize field service visits
Fix customer issues without on-site visits, through support sessions.
Reduce travel costs
Save travel time and make support lightening-fast, no on-site visits needed.
Maximize support productivity
Increase productivity of your support staff: Reduce field trips, solve more problems real-time with augmented reality.
Minimze unplanned downtime
Maximize machine uptime with real-time support available on every smartphone in the factory!
Counter technician shortage
Complete more assignments with existing staff through remote experts and live video support.