![Field Technician Training Image](https://6388578.fs1.hubspotusercontent-na1.net/hub/6388578/hubfs/use%20case%20images%20webp/XPERTLENS-20.webp??&width=379&height=288&name=XPERTLENS-20.webp)
Live Visual Support In The Field
Replace time-consuming on-site visits through live video support sessions with a technician or remote expert at any location.
Point-To-Point connection, and with the highest level of privacy. One click setup, no registration.
![web-product-page-header](https://6388578.fs1.hubspotusercontent-na1.net/hub/6388578/hubfs/web-product-page-header.webp?width=920&height=1050&name=web-product-page-header.webp)
Features
- I see what you see mobile-to-mobile with live audio/ video
- User–to-user on-demand communication plus private user groups
- Real-time drawing/ annotations on-screen
- Camera-swap to show different perspectives
- Flashlight on-demand for dark environments
- Multilanguage
- Peer2peer, anonymous, no registration
- Runs on all smartphones
- Dashboards, admin interface, scheduling with barcode
- Call documentation on smartphone only
Setup in the Xpertlens app
![Iphone](https://6388578.fs1.hubspotusercontent-na1.net/hub/6388578/hubfs/Features%20images/Iphone.webp?width=303&height=600&name=Iphone.webp)
video
Scan relevant data and identify weak Signals in real-time. Backed by NLP technology and named entity recognition, teams have instant access to millions of verified sources.
Contact
Scan relevant data and identify weak Signals in real-time. Backed by NLP technology and named entity recognition, teams have instant access to millions of verified sources.
Groups
Scan relevant data and identify weak Signals in real-time. Backed by NLP technology and named entity recognition, teams have instant access to millions of verified sources.
Start Call
Scan relevant data and identify weak Signals in real-time. Backed by NLP technology and named entity recognition, teams have instant access to millions of verified sources.
Protocol
Scan relevant data and identify weak Signals in real-time. Backed by NLP technology and named entity recognition, teams have instant access to millions of verified sources.
Protocol
Scan relevant data and identify weak Signals in real-time. Backed by NLP technology and named entity recognition, teams have instant access to millions of verified sources.
Video
Live-Video feed from your back camera (sharing with your call partner).
This area also allows scanning of QR codes to start call.
![Start](https://www.xpertlens.com/hs-fs/hubfs/Start.webp?width=600&height=1000&name=Start.webp)
Contacts
A list of all contacts you have been in a call with, just tab on the name to start a call.
![Kontakte](https://www.xpertlens.com/hs-fs/hubfs/Kontakte.webp?width=600&height=1000&name=Kontakte.webp)
Groups
A list of all public or closed groups you have access to.
![Gruppen](https://www.xpertlens.com/hs-fs/hubfs/Gruppen.webp?width=600&height=1000&name=Gruppen.webp)
Start Call
Start a call - from phonebook, recent calls or phone number.
![Anruf starten](https://www.xpertlens.com/hs-fs/hubfs/Anruf%20starten.webp?width=600&height=1000&name=Anruf%20starten.webp)
Protocol
A list of all your recent calls including call partner, date, duration and included drawings.
![Protokoll](https://www.xpertlens.com/hs-fs/hubfs/Protokoll.webp?width=600&height=1000&name=Protokoll.webp)
Profile
Profile settings: name, profile picture, language.
![Profil](https://www.xpertlens.com/hs-fs/hubfs/Profil.webp?width=600&height=1000&name=Profil.webp)
Get started
Download the Xpertlens app and verify your phone number in under 2 minutes.
No email, no registration, immediate live visual support.
![product-image](https://6388578.fs1.hubspotusercontent-na1.net/hub/6388578/hubfs/product-image.webp?width=1000&height=417&name=product-image.webp)
How Xpertlens works
Analyze, understand and resolve technical problem cases directly visually, without being on site: This is possible with the live video platform Xpertlens.
![how-it-works-1](https://6388578.fs1.hubspotusercontent-na1.net/hub/6388578/hubfs/Features%20images/how-it-works-1.webp?width=280&height=506&name=how-it-works-1.webp)
Download
Download the Xpertlens app and get started with just a few clicks.![how-it-works-2](https://6388578.fs1.hubspotusercontent-na1.net/hub/6388578/hubfs/Features%20images/how-it-works-2.webp?width=280&height=508&name=how-it-works-2.webp)
Connect
The technician sees what the help seeker sees and can grasp the problem immediately.
![how-it-works-3](https://6388578.fs1.hubspotusercontent-na1.net/hub/6388578/hubfs/Features%20images/how-it-works-3.webp?width=280&height=506&name=how-it-works-3.webp)
Guide
The expert draws on the screen and guides the person seeking help through the repair process.
![how-it-works-4](https://6388578.fs1.hubspotusercontent-na1.net/hub/6388578/hubfs/Features%20images/how-it-works-4.webp?width=280&height=506&name=how-it-works-4.webp)
Fix
The technician visually confirms that the customer's issue has been fixed.
What's the point
Sharing real-time visual data and knowledge between experts and help seekers is a game changer in becoming a real-time company. Digitize any remote service and support task now with Xpertlens:
Real-time sharing
Live sharing of visual data between technicians and remote experts increases the agility by enabling prompt decision-making and effective collaboration.
Minimize field service visits
Fix customer issues without on-site visits, through remote support sessions.
Reduce travel costs
Save travel time and make support lightening-fast, no on-site visits needed.
Maximize support productivity
Increase productivity of your support staff: Reduce field trips, solve more problems real-time with augmented reality.
Minimize unplanned downtime
Maximize machine uptime with real-time support available on every smartphone in the factory!
Counter technician shortage
Complete more assignments with existing staff through remote experts and live video support.
Xpertlens in action
![Field Technician Training Image](https://6388578.fs1.hubspotusercontent-na1.net/hub/6388578/hubfs/use%20case%20images%20webp/XPERTLENS-20.webp??&width=379&height=288&name=XPERTLENS-20.webp)
![Asset Maintenance Image](https://6388578.fs1.hubspotusercontent-na1.net/hub/6388578/hubfs/use%20case%20images%20webp/XPERTLENS-10.webp??&width=379&height=288&name=XPERTLENS-10.webp)
Inspections in Asset Maintenance made easy with Remote Assistance
![AirBnB Customer support Image](https://6388578.fs1.hubspotusercontent-na1.net/hub/6388578/hubfs/use%20case%20images%20webp/XPL-31.webp??&width=379&height=288&name=XPL-31.webp)