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Uses Cases > AirBnB Customer support

Enhanced AirBnB Support through Live Support

AirBnB Customer support Image

AirBnB customers can use live support sessions with the apartment owner to resolve equipment or furniture issues. With AR technology the Homeowner can see what the Customer sees through his smartphone and provide visual guidance and step-by-step work instructions, enhanced with on-screen annotation on how to set up the device. This saves the homeowner a time-consuming on-site visit and gives the customer a fast and simple solution to the problem. With Xpertlens AirBnB owners and customers can use live support sessions to resolve problems or questions without having to be on-site, increasing customer satisfaction, productivity and reducing unnecessary on-site visits.

  • Fast problem solving
  • Improved customer satisfaction
  • Reduced unnecessary on-site visits

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AR technology saves the day for Airbnb guests struggling with heater setup

David books an Airbnb for a weekend. Upon arriving at the apartment, he finds that he is unable to operate the heating in the room. When he looks for a manual or instructions, he finds nothing. He then decides to ask the apartment owner for help, who is not there.

David downloads the Xpertlens app from the App Store, validates his number in less than 20 seconds and uses his local phone book to reach the apartment owner. After he has also installed the app, he can call David. David points his smartphone camera at the heater and the Apartment Owner sees what David sees on his screen and draws on the screen to explain how to turn on the heater. The apartment owner guides David in real time, explaining the necessary buttons, switches and how to operate them.  At the end of the conversation, David is finally able to get the heating to work. He thanks the apartment owner for the help and is relieved that he can now enjoy a warm and cozy stay at Airbnb.
 
Live video customer support via Xpertlens helps customers and AirBnB owners solve problems quickly and without time-consuming on-site visits. This increases customer satisfaction, shortens wait times, and additionally reduces the risk of injury by providing alerts for safety concerns.

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Save Time and Money in Remote Maintenance

Xpertlens is perfect for any remote expertise: Identifying the issue on a broken device, setting-up network equipment, supporting complex machinery maintenance, installing the new router - skip the travel, switch to remote support!

Instead of trying to explain a complicated situation on the phone, connect with an expert and show a live feed of what's going on. Draw on the feed to highlight specifics. In real time.

Xpertlens sets benchmarks in data privacy. All relevant data is only exchanged through P2P and stored on your local device.

Start now, 100% free!

 

Our Benefits

Sharing real-time visual data and knowledge between experts and remote workers is a game changer in becoming a real-time company. Digitize any remote service and support task now with Xpertlens:

Real-time sharing

Live sharing of visual data between technicians and remote experts increases the agility by enabling prompt decision-making and effective collaboration.

Minimize field service visits

Fix customer issues without on-site visits, through remote support sessions.

Reduce travel costs

Save travel time and make support lightening-fast, no on-site visits needed.

Maximize support productivity

Increase productivity of your support staff: Reduce field trips, solve more problems real-time with augmented reality.

Minimize unplanned downtime

Maximize machine uptime with real-time support available on every smartphone in the factory!

Counter technician shortage

Complete more assignments with existing staff through remote experts and live video support