Using AR technology and remote assistance field service apprentices can easily and quickly get training on issues they have not encountered yet and are unable to resolve. They can quickly and easily set up a live support session with a remote technician or remote expert at any location, who guides them step by step through the process and provides the necessary training. The remote technicians can see what the apprentice sees through the smartphone camera and gives visual guidance and virtual work instructions together with on-screen annotations to explain effectively the problem and provide immediate feedback without having to be on-site. This improves the apprentice training, collaboration, enhances efficiency, and reduces time-consuming on-site visits.
- Improved training, centralized expertise
- Enhanced efficiency and productivity
- Reduced on-site visits
Improving remote training through Xpertlens using live video assistance
Field technician apprentice Dennis has been sent to a client's site to perform routine maintenance on a machine. While inspecting the machine, he notices an issue that he has not encountered before and realises that he needs additional training to solve the problem. He needs the help of a more experienced technician to guide him through the process.
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Save Time and Money in Remote Maintenance
Xpertlens is perfect for any remote expertise: Identifying the issue on a broken device, setting-up network equipment, supporting complex machinery maintenance, installing the new router - skip the travel, switch to remote support!
Instead of trying to explain a complicated situation on the phone, connect with an expert and show a live feed of what's going on. Draw on the feed to highlight specifics. In real-time.
Xpertlens sets benchmarks in data privacy. All relevant data is only exchanged through P2P and stored on your local device.
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