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Using AR technology and remote assistance field service apprentices can easily and quickly get training on issues they have not encountered yet and are unable to resolve. They can quickly and easily set up a live support session with a remote technician or remote expert at any location, who guides them step by step through the process and provides the necessary training. The remote technicians can see what the apprentice sees through the smartphone camera and gives visual guidance and virtual work instructions together with on-screen annotations to explain effectively the problem and provide immediate feedback without having to be on-site. This improves the apprentice training, collaboration, enhances efficiency, and reduces time-consuming on-site visits.

  • Improved training, centralized expertise
  • Enhanced efficiency and productivity
  • Reduced on-site visits

Improving remote training through Xpertlens using live video assistance

Field technician apprentice Dennis has been sent to a client's site to perform routine maintenance on a machine. While inspecting the machine, he notices an issue that he has not encountered before and realises that he needs additional training to solve the problem. He needs the help of a more experienced technician to guide him through the process.

Dennis downloads the Xpertlens app from the App Store, validates his number in less than 20 seconds, and uses his local phone book to contact an expert. Dennis points the smartphone camera at the problem on the machine and the expert sees what Dennis sees on his screen and can draw on the screen to illustrate where the problem is. After successfully guiding Dennis through the repair process with visual support, the call can be ended. Screenshots of the drawings can now be seen in the log menu.
Live training via Xpertlens, simplifies field technician training, increases collaboration and reduces costly and time-consuming on-site visits by an expert.

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Save Time and Money in Remote Maintenance

Xpertlens is perfect for any remote expertise: Identifying the issue on a broken device, setting-up network equipment, supporting complex machinery maintenance, installing the new router - skip the travel, switch to remote support!

Instead of trying to explain a complicated situation on the phone, connect with an expert and show a live feed of what's going on. Draw on the feed to highlight specifics. In real-time.

Xpertlens sets benchmarks in data privacy. All relevant data is only exchanged through P2P and stored on your local device.

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Our Benefits

Sharing real-time visual data and knowledge between experts and remote workers is a game changer in becoming a real-time company. Digitize any remote service and support task now with Xpertlens:

Real-time sharing

Live sharing of visual data between technicians and remote experts increases the agility by enabling prompt decision-making and effective collaboration

Minimize field service visits

Fix customer issues without on-site visits, through remote support sessions.

Reduce travel costs

Save travel time and make support lightening-fast, no on-site visits needed.

Maximize support productivity

Increase productivity of your support staff: Reduce field trips, solve more problems real-time with augmented reality.

Minimize unplanned downtime

Maximize machine uptime with real-time support available on every smartphone in the factory!

Counter technician shortage

Complete more assignments with existing staff through remote experts and live video support