With AR technology, field technicians can work together on projects using their unique skills without having to be on-site. They can collaborate in real-time with remote coworkers or experts when encountering challenges or difficulties. For that, the field technician establishes a live support session with his coworkers or experts through a smartphone. The technician in the field service points the camera toward the situation and describes the challenge. They can now easily exchange information, and provide visual guidance and step-by-step work instructions, supported by on-screen drawings to resolve the problem. This enhances collaboration, improves individual skills, and increases productivity.
Enhanced collaboration, centralized expertise
Improved Efficiency
Increased productivity
A young technician in field service has been asked to check the machines of a client facility, where the field technician encounters an issue he is unable to resolve because he has never performed this task before. He needs live support with work instructions from an expert or colleague.
The field service technician downloads the Xpertlens app and registers with one click in less than twenty seconds. Using his local phone book, he reaches his colleague who is familiar with this particular type of machine. The colleague sees what the young field engineer sees through the smartphone camera and provides visual assistance by drawing on the screen and marking specific areas. In this way, the colleague can effectively understand the problem and provide step-by-step work instructions to the field technician to fix the issue.
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Xpertlens is perfect for any remote expertise: Identifying the issue on a broken device, setting-up network equipment, supporting complex machinery maintenance, installing a new router - skip the travel, switch to remote support!
Instead of trying to explain a complicated situation on the phone, connect with an expert and show a live feed of what's going on. Draw on the feed to highlight specifics. In real-time.
Xpertlens sets benchmarks in data privacy. All relevant data is only exchanged through peer to peer and stored on your local device.
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