Inspections in Asset Maintenance made easy with Remote Assistance

Written by Dr. Michael Durst | Apr 1, 2023 12:28:33 PM

With AR technology, technicians in the field can access live support via remote assistance from an expert when encountering challenges during machine maintenance. For that, the field worker establishes a live support session with a remote expert at the corporate service desk, or any expert in the field through a smartphone. The technician points the camera towards the situation and describes the challenge. The expert can now provide visual guidance and step-by-step work instructions to the field worker, supported by on-screen drawings. This improves efficiency, reduces downtime, and increases productivity.

Efficient maintenance, centralized expertise

Reduced downtime
Increased productivity

Enhancing field service maintenance operations with Xpertlens AR technology

A typical use case for AR and remote assistance in maintenance is in the field of industrial equipment maintenance. A field technician is tasked with performing routine maintenance on a complex industrial machine at a clients' facility. During the maintenance, the field service worker encounters a problem they are unable to resolve on their own without the help of an expert.

The technician downloads the Xpertlens app, validates his phone number in less than 20 seconds, and uses his local phone book to reach a remote expert familiar with this complex type of machine. The technician points his smartphone camera at the machine, and the remote expert sees on screen what the technician sees through the front camera and can highlight areas on the screen to clarify what the problem is. Once the remote expert has successfully guided the field technician through the machine maintenance process with step-by-step instructions and visual support, the call can be closed.

With Xpertlens, service technicians can use a standard smartphone to access live support through the remote assistant. This not only improves the accuracy and efficiency of maintenance operations, but also offers the potential to reduce downtime and increase safety. By providing live support and visual guidance via AR, Xpertlens can help field technicians resolve complex issues quickly and efficiently without ever having to be on-site. In addition, professionals can remotely provide virtual work instructions and alerts, reducing the risk of injury and increasing safety for service technicians.

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Save Time and Money in Remote Maintenance

Xpertlens is perfect for any remote expertise: Identifying the issue on a broken device, setting-up network equipment, supporting complex machinery maintenance, installing a new router - skip the travel, switch to remote support!

Instead of trying to explain a complicated situation on the phone, connect with an expert and show a live feed of what's going on. Draw on the feed to highlight specifics. In real-time.

Xpertlens sets benchmarks in data privacy. All relevant data is only exchanged through peer-to-peer and stored on your local device.

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