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Inspections in Asset Maintenance made easy with Remote Assistance

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With AR technology, technicians in the field can access live support via remote assistance from an expert when encountering challenges during machine maintenance. For that, the field worker establishes a live support session with a remote expert at the corporate service desk, or any expert in the field through a smartphone. The technician points the camera towards the situation and describes the challenge. The expert can now provide visual guidance and step-by-step work instructions to the field worker, supported by on-screen drawings. This improves efficiency, reduces downtime, and increases productivity.

  • Efficient maintenance, centralized expertise

  • Reduced downtime

  • Increased productivity


Enhancing field service maintenance operations with Xpertlens AR technology

A typical use case for AR and remote assistance in maintenance is in the field of industrial equipment maintenance. A field technician is tasked with performing routine maintenance on a complex industrial machine at a clients' facility. During the maintenance, the field service worker encounters a problem they are unable to resolve on their own without the help of an expert.

The technician downloads the Xpertlens app, validates his phone number in less than 20 seconds, and uses his local phone book to reach a remote expert familiar with this complex type of machine. The technician points his smartphone camera at the machine, and the remote expert sees on screen what the technician sees through the front camera and can highlight areas on the screen to clarify what the problem is. Once the remote expert has successfully guided the field technician through the machine maintenance process with step-by-step instructions and visual support, the call can be closed. 
With Xpertlens, service technicians can use a standard smartphone to access live support through the remote assistant. This not only improves the accuracy and efficiency of maintenance operations, but also offers the potential to reduce downtime and increase safety. By providing live support and visual guidance via AR, Xpertlens can help field technicians resolve complex issues quickly and efficiently without ever having to be on-site. In addition, professionals can remotely provide virtual work instructions and alerts, reducing the risk of injury and increasing safety for service technicians.

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Save Time and Money in Remote Maintenance

Xpertlens is perfect for any remote expertise: Identifying the issue on a broken device, setting-up network equipment, supporting complex machinery maintenance, installing a new router - skip the travel, switch to remote support!

Instead of trying to explain a complicated situation on the phone, connect with an expert and show a live feed of what's going on. Draw on the feed to highlight specifics. In real-time.

Xpertlens sets benchmarks in data privacy. All relevant data is only exchanged through peer-to-peer and stored on your local device.

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Our Benefits

Sharing real-time visual data and knowledge between experts and remote workers is a game changer in becoming a real-time company. Digitize any remote service and support task now with Xpertlens:

Real-time sharing

Live sharing of visual data between technicians and remote experts increases the agility by enabling prompt decision-making and effective collaboration.

Minimize field service visits

Fix customer issues without on-site visits, through remote support sessions.

Reduce travel costs

Save travel time and make support lightening-fast, no on-site visits needed.

Maximize support productivity

Increase productivity of your support staff: Reduce field trips, solve more problems real-time with augmented reality.

Minimize unplanned downtime

Maximize machine uptime with real-time support available on every smartphone in the factory!

Counter technician shortage

Complete more assignments with existing staff through remote experts and live video support