Using video assistance through AR technology, office workers can get real-time support from a technician at the service desk when having trouble with office equipment installation. The office worker sets up a live support session with a remote technician with a smartphone. They point the camera at the office equipment and describe the problem. The technicians can now provide visual guidance and step-by-step instructions, supported by on-screen drawings, to guide through the installation process. Live video assistance speeds up office equipment installation, reduces customer wait times, and increases productivity.
Fast office equipment installation
Improved customer satisfaction
Increased productivity
Office worker David needs to set up the new office printer, when he encounters an error. He tries a few things and asks his colleagues, but no one can determine the cause or fix the problem. David needs video assistance from a technician to guide him through the installation process.
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Xpertlens is perfect for any remote expertise: Identifying the issue on a broken device, setting-up network equipment, supporting complex machinery maintenance, installing a new router - skip the travel, switch to remote support!
Instead of trying to explain a complicated situation on the phone, connect with an expert and show a live feed of what's going on. Draw on the feed to highlight specifics. In realtime.
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