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Super simple Office Equipment Installation with Live Video Support

Office equipment installation with Xpertlens

Using video assistance through AR technology, office workers can get real-time support from a technician at the service desk when having trouble with office equipment installation. The office worker sets up a live support session with a remote technician with a smartphone. They point the camera at the office equipment and describe the problem. The technicians can now provide visual guidance and step-by-step instructions, supported by on-screen drawings, to guide through the installation process.  Live video assistance speeds up office equipment installation, reduces customer wait times, and increases productivity. 

  • Fast office equipment installation

  • Improved customer satisfaction

  • Increased productivity

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Improving office worker support with live video assistance through Xpertlens AR technology

Office worker David needs to set up the new office printer, when he encounters an error. He tries a few things and asks his colleagues, but no one can determine the cause or fix the problem. David needs video assistance from a technician to guide him through the installation process. 

To do this, the office worker downloads Xpertlens from the app store, confirms his phone number with one click in a few seconds, and establishes a connection with a remote technician at the company's service desk. David points his camera at the problem, and the remote technician sees what David sees above the screen. He can now provide step-by-step instructions, supported by on-screen drawings, that guide the office worker through the installation process quickly and efficiently. With real-time feedback and visual support, the installation can be completed in minutes. There is no need for an on-site technician, significantly reducing wait times and speeding up the installation of office equipment. 
 
Xpertlens significantly reduces customer wait time, improves customer satisfaction, reduces travel time, and increases productivity and efficiency. In addition, remote technicians can provide virtual instructions and alerts to customers, reducing the risk of injury and increasing safety.

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Save Time and Money in Remote Maintenance

Xpertlens is perfect for any remote expertise: Identifying the issue on a broken device, setting-up network equipment, supporting complex machinery maintenance, installing a new router - skip the travel, switch to remote support!

Instead of trying to explain a complicated situation on the phone, connect with an expert and show a live feed of what's going on. Draw on the feed to highlight specifics. In realtime.

Xpertlens sets benchmarks in data privacy. All relevant data is only exchanged through peer to peer and stored on your local device.

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Our Benefits

Sharing real-time visual data and knowledge between experts and workers is a game changer in becoming a real-time company. Digitize any service and support task now with Xpertlens:

Real-time sharing

Live sharing of visual data between technicians and remote experts increases the agility by enabling prompt decision-making and effective collaboration.

Minimize field service visits

Fix customer issues without on-site visits, through support sessions.

Reduce travel costs

Save travel time and make support lightening-fast, no on-site visits needed.

Maximize support productivity

Increase productivity of your support staff: Reduce field trips, solve more problems real-time with augmented reality.

Reduce unplanned downtime

Maximize machine uptime with real-time support available on every smartphone in the factory!

Counter technician shortage

Complete more assignments with existing staff through remote experts and live video support.