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Efficient Customer Issue Confirmation with Live Video Support

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Using AR-technology, remote technicians can confirm that an on-site visit is necessary to fix a customer problem. For this, the customer sets up a live support session with a technician at the service desk, using a simple smartphone. The customer points the camera at the device and describes the error. The Technician effectively understand the problem, and decides if an on-site technician visit is needed. This reduces customers wait times, increases customer satisfaction and productivity. 

  • Improved customer satisfaction

  • Reduced customer wait times

  • Increased productivity

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Simplified customer support with live video support using Xpertlens AR Technology

Customer Mike has problems with his washing machine for a few days, it makes strange noises and does not work properly. Mike already watched some youtube videos and did internet research, but can not identify the problem. Mike needs live customer support from a technician.

After Mike downloads the Xpertlens app from the App Store, he validates his number in less than 20 seconds and uses his local phone book to reach the company's service technician. Mike points his smartphone camera at the machine and the remote technician sees what the customer sees on his screen and can highlight and draw areas on the screen to illustrate where the problem is. After looking at the problem, the technician can decide if the machine is still repairable, if an on-site technician visit is necessary, and what replacement parts are needed. In our case, it was just a loose cable on the back of the washing machine and no on-site technician visit is needed.

Xpertlens significantly reduces customer wait time, improves customer satisfaction, shortens travel times and increases productivity. In addition, remote technicians can provide virtual work instructions and alerts to customers, reducing the risk of injury and increasing safety.

Get instant help and support with Xpertlens. Start now for free!

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Save Time and Money in Remote Maintenance

Xpertlens is perfect for any remote expertise: Identifying the issue on a broken device, setting-up network equipment, supporting complex machinery maintenance, installing a new router - skip the travel, switch to remote support!

Instead of trying to explain a complicated situation on the phone, connect an expert and show a live feed of what's going on. Draw on the feed to highlight specifics. In realtime.

Xpertlens sets benchmarks in data privacy. All relevant data is only exchanged through peer to peer and stored on your local device.

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Our Benefits

Sharing real-time visual data and knowledge between experts and remote workers is a game changer in becoming a real-time company. Digitize any remote service and support task now with Xpertlens:

Real-time sharing

Live sharing of visual data between technicians and remote experts increases the agility by enabling prompt decision-making and effective collaboration.

Minimize field service visits

Fix customer issues without on-site visits, through remote support sessions.

Reduce travel costs

Save travel time and make support lightening-fast, no on-site visits needed.

Maximize support productivity

Increase productivity of your support staff: Reduce field trips, solve more problems real-time with augmented reality.

Minimize unplanned downtime

Maximize machine uptime with real-time support available on every smartphone in the factory!

Counter technician shortage

Complete more assignments with existing staff through remote experts and live video support