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With AR technology, the overall safety for field technicians can be increased significantly.  Field service workers can use remote assistance in real-time, when handling unusual occurrences, making sure there are no safety risks.  For that, the field technician establishes a live support session with a safety expert at any location with his smartphone. The technician points the camera toward the situation and describes his safety concerns. The expert can now easily provide visual guidance and step-by-step instructions, supported by on-screen drawings, to make sure there are no safety risks. Video assistance improves safety and additionally increases efficiency, productivity, and reduces downtime.

  • Improved Safety

  • Improved Efficiency, centralized expertise

  • Increased productivity


Minimize safety risks with Xpertlens video assistance

A field service technician has been asked to check the machines of a client facility, where the field technician encounters an unusual occurrence. They are unsure what steps to take and if there are any safety risks. 

The technician downloads the Xpertlens app from the App Store, validates his number in less than 20 seconds, and uses his local phonebook to reach a remote safety expert. The technician points his smartphone camera at the machine and describes his safety concerns. The remote expert sees what the technician sees on his screen and can highlight and draw areas on the screen to illustrate if there is a safety concern. The safety expert walks the technician through how to fix the safety risk on the machine and the technician can continue their tour. 
Live assistance with the Xpertlens app improves safety by reducing safety risks and enhances collaboration and knowledge sharing between on-site and remote colleagues. It also increases productivity and efficiency by significantly reducing the need for on-site visits.

Get instant help and support with Xpertlens. Start now for free!

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Save Time and Money in Remote Maintenance

Xpertlens is perfect for any remote expertise: Identifying the issue on a broken device, setting-up network equipment, supporting complex machinery maintenance, installing a new router - skip the travel, switch to remote support!

Instead of trying to explain a complicated situation on the phone, connect with an expert and show a live feed of what's going on. Draw on the feed to highlight specifics. In real-time.

Xpertlens sets benchmarks in data privacy. All relevant data is only exchanged through peer to peer and stored on your local device.

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Our Benefits

Sharing real-time visual data and knowledge between experts and workers is a game changer in becoming a real-time company. Digitize any service and support task now with Xpertlens:

Real-time sharing

Live sharing of visual data between technicians and remote experts increases the agility by enabling prompt decision-making and effective collaboration.

Minimize field service visits

Fix customer issues without on-site visits, through remote support sessions.

Reduce travel costs

Save travel time and make support lightening-fast, no on-site visits needed.

Maximize support productivity

Increase productivity of your support staff: Reduce field trips, solve more problems real-time with augmented reality.

Mimimize unplanned downtime

Maximize machine uptime with real-time support available on every smartphone in the factory!

Counter technician shortage

Complete more assignments with existing staff through remote experts and live video support.