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With video assistance through AR technology, office workers can get live support from a remote technician when having trouble with office equipment. The office worker sets up a live support session with the technician at any location with a smartphone. They point the camera at the office equipment and describe the problem. They can now provide visual and step-by-step guidance, supported by on-screen drawings, to help identify or fix the problem. Live video support reduces office equipment downtime, increases productivity and customer satisfaction. 

  • Improved customer satisfaction

  • Reduced office equipment downtime

  • Increased productivity



Improving office personnel support with Xpertlens AR technology

Office worker David wants to print urgent documents when the printer does not work again. He tries a few things and asks his colleagues, but no one can determine the cause.  David needs live video support from a remote technician to fix the issue. 

To do this, the office worker downloads the Xpertlens app, registers in less than 20 seconds with just one click, and uses their local phone book to reach the service representative. The remote technician sees what David sees via the screen and can highlight things to help effectively understand the problem and provide step-by-step work instructions to repair the office printer. The remote technician then decides if an on-site technician is needed and what replacement parts need to be brought in. In our case, David's washing machine needs some spare parts and an on-site technician visit is required. A few minutes later, the machine is working perfectly again, without an on-site technician, endless waiting or long downtimes of office equipment.
Xpertlens dramatically reduces customer wait times, improves customer satisfaction, shortens travel time, and increases productivity and efficiency. In addition, remote technicians can provide virtual instructions and alerts to customers, reducing the risk of injury and increasing safety.

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Save Time and Money in Remote Maintenance

Xpertlens is perfect for any remote expertise: Identifying the issue on a broken device, setting-up network equipment, supporting complex machinery maintenance, installing a new router - skip the travel, switch to remote support!

Instead of trying to explain a complicated situation on the phone, connect with an expert and show a live feed of what's going on. Draw on the feed to highlight specifics. In realtime.

Xpertlens sets benchmarks in data privacy. All relevant data is only exchanged through peer to peer and stored on your local device.

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Our Benefits

Sharing real-time visual data and knowledge between experts and workers is a game changer in becoming a real-time company. Digitize any service and support task now with Xpertlens:

Real-time sharing

Live sharing of visual data between technicians and remote experts increases the agility by enabling prompt decision-making and effective collaboration.

Minimize field service visits

Fix customer issues without on-site visits, through support sessions.

Reduce travel costs

Save travel time and make support lightening-fast, no on-site visits needed.

Maximize support productivity

Increase productivity of your support staff: Reduce field trips, solve more problems real-time with augmented reality.

Minimize unplanned downtime

Maximize machine uptime with real-time support available on every smartphone in the factory!

Counter technician shortage

Complete more assignments with existing staff through remote experts and live video support.