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Super fast Industrial troubleshooting with Remote Assistance

technician machinery troubleshooting with live video support

Troubleshooting complex industrial machinery and equipment can be challenging, time-consuming, and costly. However, with live video assistance through AR technology, field service technicians can access live support from a remote expert when encountering challenges during machine troubleshooting. The field technician establishes a live support session with experts at the corporate service desk or any expert in the field through a smartphone. They point the camera toward the situation and describe the challenge. The experts can now provide visual assistance and step-by-step work instructions to the field service worker, supported by on-screen drawings to fix the problem. Live video assistance improves efficiency, reduces downtime, and increases productivity.

  • Efficient troubleshooting, centralized expertise

  • Reduced downtime

  • Increased productivity


Fast machine troubleshooting with live video support using Xpertlens AR technology

A field service technician is working on industrial equipment in a client facility. They are responsible for identifying and troubleshooting issues on machines. But troubleshooting complex equipment can be a difficult and time-consuming task for field service workers without live video support, especially if the field technicians are not familiar with the specific machinery.

To do this, the field service technician downloads the Xpertlens app from the App Store, validates his phone number in a few seconds with one click, and establishes a connection with a remote expert at the service desk or from somewhere else. The expert sees via the screen what the service technician sees on site and guides him step-by-step through the repair process. This is easily done by allowing the remote expert to use drawings on the screen to mark the areas of the machine that the technician needs to repair. This allows the technician to quickly and efficiently solve the problem without the need for an on-site visit by another technician. In our case, the problem was quickly resolved and the field technician was able to continue with his routine work.
Xpertlens not only improves the accuracy and efficiency of machine troubleshooting, but also reduces downtime and increases safety. By providing live support and visual guidance through AR, Xpertlens helps technicians solve complex problems quickly and effectively without the need for an expert to be on site. In addition, experts can provide virtual instructions and alerts remotely, reducing the risk of injury and increasing the safety of service technicians.

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Save Time and Money in Remote Maintenance

Xpertlens is perfect for any remote expertise: Identifying the issue on a broken device, setting-up network equipment, supporting complex machinery maintenance, installing a new router - skip the travel, switch to remote support!

Instead of trying to explain a complicated situation on the phone, connect an expert and show a live feed of what's going on. Draw on the feed to highlight specifics. In real-time.

Xpertlens sets benchmarks in data privacy. All relevant data is only exchanged through peer to peer and stored on your local device.

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Our Benefits

Sharing real-time visual data and knowledge between experts and workers is a game changer in becoming a real-time company. Digitize any service and support task now with Xpertlens:

Real-time sharing

Live sharing of visual data between technicians and remote experts increases the agility by enabling prompt decision-making and effective collaboration.

Minimize field service visits

Fix customer issues without on-site visits, through live support sessions.

Reduce travel costs

Save travel time and make support lightening-fast, no on-site visits needed.

Maximize support productivity

Increase productivity of your support staff: Reduce field trips, solve more problems real-time with augmented reality.

Minimize unplanned downtime

Maximize machine uptime with real-time support available on every smartphone in the factory!

Counter technician shortage

Complete more assignments with existing staff through remote experts and live video support.